Refund policy

Glow by Lulu Returns & Refund Policy

We hope you love your Glow by Lulu products. As our skincare is handmade in small batches, we take great care when preparing and packing every order.

Returns

You have 14 days from receiving your order to tell us that you wish to return an eligible item. You then have a further 14 days to return it.

For hygiene and safety reasons, skincare or cosmetic products that have been opened, used or had their seal broken cannot normally be returned simply because you have changed your mind.

Products must be unused, unopened and in their original condition and packaging.

To request a return, please contact us at hello@glowbylulu.com before sending anything back.

Damaged, faulty or incorrect products

Please contact us as soon as possible if your order arrives damaged, faulty or you receive the wrong product. We will work with you to put things right.

Nothing in this policy affects your statutory rights, including your rights where goods are faulty, damaged or not as described.

Non-returnable items

For hygiene reasons, opened or used skincare and cosmetic products cannot normally be returned for a change of mind. Gift cards are also non-returnable.

Refunds

Once we have received and inspected an eligible return, we will let you know whether your refund has been approved.

Approved refunds will be returned to your original payment method. Your bank or card provider may take additional time to process the refund.

Contact

For any questions about a return or refund, please contact:

Glow by Lulu Ltd
hello@glowbylulu.com

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